Refund policy

For returns or replacements, please contact us at info@noprescriptionpets.com with your order number. If you received an incorrect or damaged item, we’ll arrange an exchange or refund on a case-by-case basis.

If a product isn’t suitable due to ordering mistakes or change of mind, you can return it within 30 days as long as it’s unopened, unused, in its original packaging and sealing. Return shipping costs will be your responsibility. Please note that No Prescription Pets only takes ownership of returned items once they arrive at our fulfilment centre.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@noprescriptionpets.com.