Shipping policy

At No Prescription Pets, we aim to dispatch all orders within 1-2 business days upon receiving payment. During peak periods or under exceptional circumstances, dispatch times may be extended. If your order dispatch is delayed, we will notify you promptly.

ALL orders ship from New Zealand

Shipping Time and Delivery Estimates

• Standard & Free Shipping: Orders are typically delivered within 4-15 business days after dispatch.
• Free Shipping: Orders over $49.99 
  
• Standard Shipping: Orders under $49.98. Standard Shipping rate $15.99 applies

All orders are fully tracked, and you will receive an email with a tracking number once your order is dispatched. This allows you to monitor your order’s journey from our warehouse to your door.

Delivery Address and Responsibility

Please ensure you provide your complete and accurate address at the time of ordering. While we make every effort to ensure successful deliveries, No Prescription Pets cannot be held responsible for non-delivery due to incorrect or incomplete address details.

You can track the status of your shipment via the link provided in your dispatch email or directly on our shipping provider’s website.

Please note: Delivery times are estimates and may vary depending on your location, logistics, and unforeseen global factors. While we do our best to meet the estimated timeframes, we cannot guarantee specific delivery dates.